Light Rail Update

SSG Insight
  • Published date: 3 February 2023
  • Author: Louise Simpson

After many years of creating Light Rail partnerships in the UK & ASPAC regions, we are delighted to be moving into the European Light Rail market

Join us at the UK & European Light Rail Conferences to discover how Agility AMIS can help your organisation…

SSG Insight work with many Light Rail customers globally, and we are continuing to work in partnership with UKTram in 2023. Due to the success of Agility amongst our current Light Rail users, we are delighted to be entering the European market this year. Customers have seen huge improvements across their operations, including increased asset availability (up to 98%), reductions in downtime, increased reports for performance measures and improved completion times.   

Don’t just take our word for it, see the following positive feedback from some of our partners and clients: 

“We at UKTram look to establish meaningful partnerships with suppliers that will be of benefit to our members. We have had the pleasure of working with the team at SSG Insight for many years now, and their Agility Asset and Maintenance software is used by the majority of our members. The well-established team have a sound understanding of the challenges that the Light Rail industry faces, and they have extensive knowledge regarding asset and maintenance strategies specifically for Light Rail organisations. 

The Agility solution and services provided, support our members with the existing and evolving challenges that they face, to help ensure fleets run effectively and smoothly to the benefit and comfort of passengers. We look forward to continuing our partnership for many years to come.” 

Craig O’Brien, Head of Engineering Safety & Innovation, UKTram  

“The team at SSG Insight along with the Agility asset and maintenance solution, support our members with the operational maintenance to ensure leading passenger transport services. The expert team have a wealth of knowledge around asset and maintenance management and strategies within Light Rail. 

The Agility solution enables Light Rail users to consistently manage their asset and maintenance data through one central source. This captured data can then inform maintenance operations, as well as plans, helps to deliver performance information quickly and easily, and much more. 

We at UKTram have built a strong relationship with the team at SSG Insight over the years and we look forward to continuing to work in partnership with them.” 

James Hammett, Managing Director, UKTram 

“We visited clients using Agility to see the product in action. We were pleased with positive feedback across the board and decided Agility was right for us. Agility’s flexibility addressed our requirements. 

SSG Insight has been quick to adapt and respond to requirements from our team. This resulted in a robust product that meets and exceeds our original brief. 

We moved our control room log onto the Agility system, which means fewer computers are needed as everything is accessed from one central point. This has led to faster working practices, and a more streamlined approach throughout.” 

Keolis Amey Metrolink 

“Agility is used extensively throughout the tram network by 135 users across a 24/7 shift pattern. It manages 500 reactive and 400 planned work orders per month and coordinates over 400 inventory movements. 

Through using Agility, asset availability now runs at an average of 98% and downtime for failures has reduced from an average of 10 days to 1 day.” 

Nottingham Trams 

“SSG Insight worked with us to develop a MMS and Performance Reporting system. They have a talented and dedicated group of developers, with an in-depth experience and knowledge of 3P projects and payment mechanics. Of particular note, the SSG team proved to be very responsive in designing, developing and testing an interface with our major sub-contractor’s MMS system, all completed within a timeframe of just a few months.”

“SSG have a talented and dedicated team with in-depth experience and industry knowledge.”

R. Glenn Hylton, RTM

Our first global event this year is the European Light Rail Congress, come along to discover more about the Agility AMIS solution, or get in touch with our expert team today on 01924 200344, or email 

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