Agility Customer Support

Get answers and discover ways to optimise Agility with our outstanding, reliable customer support.

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Driving Continuous Innovation and Improvement at Every Stage

For over 40 years, we have successfully supported Agility users from different sectors across the globe. Our support is founded on technical and industry-specific expertise, which drives our global users to get the most out of Agility. From tailored implementation to expert consulting, we will be with you every step of the way.

We are proud to offer a reliable CMMS and EAM solution that has helped all our customers to achieve operational success. With extensive aftersales services, we enable ongoing innovation and improvement to ensure maximum ROI for your organisation.


Support Services

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Whether you have a system in place or not, we will seamlessly transition you to Agility with our completely managed implementation service. We will migrate your data, integrate required business systems and provide expert training on Agility’s core features. Our technical experts will rigorously test and support you in setting up your system effectively with best practices in mind. Once live, we will continue to assist you whenever required.

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Software Support

Our fast and friendly support team will solve any question that comes their way and will always update you as it progresses. Each team member has the technical expertise and real-world knowledge to support technical questions on the phone or online quickly. For organisations looking for 24/7 support, we offer an enhanced care package at an additional price.

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Community Insight

As an Agility user, you will get exclusive access to events and webinars with other users. Find out about new Agility features and functionality before they’re live. Ask questions, share ideas and gather insight from other users with similar processes. Not only will you get advice from Agility experts, but you will build a network of maintenance professionals looking to maximise their CMMS and EAM system.

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Account Management

The moment you invest in Agility, you will receive a dedicated account manager who will support your team at every step of the way. Our account managers will be your key point of contact and regularly contact and visit you to keep updated with your organisation and how your operations are progressing. Build a long-lasting relationship with SSG Insight – the team that puts you first.

Explore our Complete Aftersales Services

We are committed to helping all our customers unlock the opportunity Agility has to offer. As part of our ongoing commitment to customer support, our team of support advisors and consultants will provide expertise for any challenge you face. Find out how we can support you today.

Paul Daughtry

Engineering Team Leader, Boohoo
I knew some of the team before being at Boohoo and specifically approached our Account Manager at the start. We’ve always been able to speak openly and honestly, and it does feel like a partnership which means we have a really good working relationship.

Paul Daughtry

Engineering Team Leader, Boohoo
We know the system really well so it’s not often that we contact the system support team, but I know that they are there and in fairness when we did call outside of UK working hours the other week, the phone was answered by the team in Australia.

Derek Herrmann

Managing Director, Herrco Cosmetics
The SSG Insight team took the time to understand our business, from what we do to what we wanted to achieve with the asset and maintenance system, and where we want to go. They were able to demonstrate the flexibility and scalability of the Agility solution, showing us what it could do for us now in the way of preventive maintenance, schedules, critical parts, etc., and how it could grow with us into the future.

Stuart Smith

Group Reliability & Asset Care Manager, AB Connect (a division of AB Agri)
Support is great too because it’s quick and you don’t have to wait ages. Yeah, sometimes it gets passed up from level 1 to 2, but they’re always fast to come back to you and to get you an answer.

Matt Shakespeare

Maintenance Manager, ZND
We were so impressed with the team at SSG Insight that selecting Agility CMMS was an easy decision to make. Not only did they know their software solution inside out, they took the time to understand our business and what we were trying to do, enabling them to share with us exactly how Agility could help us.

Caroline Howarth

Asset Manager, Keolis Amey Metrolink
The team at SSG Insight are very friendly and always willing to help. It’s great that more customer events are happening and whilst I couldn’t attend the User Day last year, I am pleased the team are planning more events like this, and the webinars to support us to get even more from the solution.
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We’re Here to Help

Our friendly team of Agility experts are here to help you whenever a question or challenge arises. If you are interested in learning more about Agility, contact our team, and we will be in touch soon.