AUTOagility is an end-to-end work management solution that incorporates a clever, structured question-based approach to capturing details of work and an automatic deployment feature to remove the manual decision making included in finding the best member of your team to do the job.
The helpdesk is designed to capture the right information to allow the system to apply deployment rules and ensure the work can be completed right first time. The helpdesk dynamically triages the work request using responses to a series of questions. The correct information is gathered to the right level of detail, so that nothing can be missed or overlooked.
Once details of work have been captured in Agility, it can be either manually allocated to your team or AUTOagility deployment can take over and save you costly administration resource. Work can be allocated to your team based on a number of considerations such as their availability, skills, and location.
Watch our video below to see how AUTOagility can work for you.
Used together, AUTOagility and Agility Mobile Solutions gives you a seamless way of allocating work to your team no matter where they are or what they are doing. AUTOagility can even interrupt current work so that an emergency breakdown will take priority over planned routine maintenance.
AUTOagility can identify the most appropriate individual who is best placed to complete the work, or go through a list where the first person to accept then completes the work. If work is not accepted within a specified timeframe, it is reallocated or escalated to an administrator for them to use their skills and expertise.
If you’d like to discuss how AUTOagility can work for you, please contact us.