There is now detailed data behind every single asset. Everything is aligned, everything is there, and our reporting is now far easier as we have that comprehensive visibility which we lacked before Agility.
I find the PPM’s that we have added especially daily checks in the morning and afternoon have really helped to identify potential issues that we are able to rectify immediately that day before it becomes a problem or reschedule when the line is down... And we have seen a decrease in the number of call outs and breakdowns. Having the app on my mobile means I can see all my jobs that are scheduled each day and can easily complete and add jobs as I need to.
The great thing about the team at SSG is that they are with you all the way, they’re not the type of business to sell you something and walk away, we’ve had continued support throughout our time as a customer and we’ve built a great relationship with them.
The SSG Insight team took the time to understand our business, from what we do to what we wanted to achieve with the asset and maintenance system, and where we want to go. They were able to demonstrate the flexibility and scalability of the Agility solution, showing us what it could do for us now in the way of preventive maintenance, schedules, critical parts, etc., and how it could grow with us into the future.
We’re constantly looking to ensure all sites are actively using Agility and standardising the reports produced by each so that we can benchmark. This helps us to operate even more effectively and supports our drive to get our standards even higher, Agility is pivotal to this...In a nutshell, Agility is easy to use, it makes the job easier, and I don’t think we should be without it.
We were so impressed with the team at SSG Insight that selecting Agility CMMS was an easy decision to make. Not only did they know their software solution inside out, they took the time to understand our business and what we were trying to do, enabling them to share with us exactly how Agility could help us.
The team at SSG Insight have supported us throughout and I love the way the team are always looking at new things for the software and new technologies to integrate with…The team often visit to see how we are, but also to see the Agility solution in action and understand exactly how we’re using it, why we do things a certain way, and more. They try to work with us to help us maximise our use of the software and to ensure that they are evolving the solution to meet our future needs.
Support is great too because it’s quick and you don’t have to wait ages. Yeah, sometimes it gets passed up from level 1 to 2, but they’re always fast to come back to you and to get you an answer.
Agility really has transformed our processes and allowed us to work smarter and faster, increasing our efficiencies to deliver our products to our customer base...We’ve been able to effectively analyse breakdown time which has had a huge impact on our operations, the view we have within Agility as allowed us to predict and establish potential issues, significantly decreasing breakdowns, saving us valuable time and money.
The team all love Agility, it supports our maintenance and helps to ensure the uptime we need for production which is paramount. We couldn’t work without Agility, it helps us to do what we need to do to ensure the public have their favourite cakes and bakes, and that’s what we’re here for.