The demands for organisations to be more flexible and scalable when it comes to IT, in addition to a growing lack of IT resources, and a requirement to manage high-volume workloads more efficiently, has seen a huge rise in cloud adoption. With technology continuing to migrate to the cloud and as part of our ongoing commitment for the Agility software, we are delighted to offer Agility as a cloud hosted solution.
Our secure and reliable cloud offering is a fully managed service platform which provides our valued customer base numerous benefits including:
Along with enhancing efficiencies as per the above, the platform grows and shrinks automatically in line with your requirements and is fully managed by highly skilled staff here at SSG Insight on your behalf.
We have made the process to migrate Agility to being cloud hosted, both slick and easy for you, with over 60% of Agility customers having already made the move.
These customers are enjoying the benefits of Agility Cloud and have aligned it with their own technology and business strategies. It has enabled them to scale potential through various integrations for example; IOT devices, financial and purchasing systems, data and machine learning technology.
In addition, they have access to all of the latest developments quickly and efficiently which currently include: Agility Live Dashboards, Agility Mobile, Agility Guest Helpdesk, and more.
We would welcome the opportunity to discuss the specifics of your organisation and how you too could benefit from Agility Cloud. Please contact your Account Manager to talk further.
For those customers who would like more detail and further technical information, we have included some below, but we’re more than happy to help with any other questions you may have.
Platform and Service Overview
The Agility Cloud platform is located in state-of-the-art managed data centres and features redundant hardware and high availability services across the board to ensure resilience and continuous availability.
The platform is highly secure with all data access tightly controlled and ISO27001 accredited, (the only auditable international standard for an Information Security Management System or ISMS). The standard is designed to ensure the selection of adequate and proportionate security controls.
Software Licenses
In the Agility Cloud Model all server software licenses including operating system and SQL licenses, are built into the annual hosting fee and managed by SSG Insight.
Patches and Updates
All cloud servers are upgraded with the latest Microsoft security patches on a monthly basis, outside of core UK working hours. In addition, the Microsoft patches are only deployed after going through a rigorous, monthly testing cycle.
Security
The security of all SSG Insight systems is treated with paramount importance, something which we have proved by not only gaining but continuing to maintain our ISO 27001 accreditation. Access to all systems is restricted to authorised personnel only and done so on a least privilege basis. Access to customer data is only granted in response to a ticket logged by a customer and is then subject to our audit processes.
The Agility Cloud Platform has been independently penetration tested by a third-party company and tests are run following every major product revision of Agility, or any major architectural changes on the platform.
All websites are secured by SSL over port 443 (HTTPS) and all traffic to this port is encrypted by a 256-bit security certificate.
The cloud hardware is designed to operate 24 x 7 x 365. All hardware and services are monitored 24 x 7.
Performance and Capacity Management
Insight tools are deployed to continually monitor key metrics and ensure all capacity management commitments are adhered to. Response thresholds are clearly defined, and relevant response actions documented.
All the following performance metrics are monitored by default:
Additional monitoring is implemented as required.
Disaster Recovery and Resilience
In order to protect against hardware failure Agility Cloud is configured in a high availability resilient architecture, with all critical components running in paired configurations. Backup and site recovery operations facilitate a full disaster recovery solution that can support RPO of 1 hour and are regularly tested to this benchmark.
The Agility Cloud hosting platform is connected to enterprise level SAN which provides multiple routes to the discs for redundancy in addition to resilience within the discs and will automatically fail over in the event of a disc / SAN failure.
We hope that you have found this further information useful and please contact your account manager today to find out more about Agility Cloud for your organisation.
